Hours of Operation
Phone+1 (250) 539-5529
Fax+1 (855) 884-2714 (toll-free)
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Use our Contact Form and Lumber Order Request Form to request pricing on in stock and special order items
Lumber and special Order Policies
We will gladly special order your item should we not have it as a regularly stocked product, subject to the following policies:
- Special orders over $1000 are subject to a minimum 25% Deposit at the time of order. (Deposit is waived for house account holders.)
- NO RETURNS will be accepted on special order or non-stock merchandise.
- Special order items and deposits are NON-REFUNDABLE.
- Special orders CANNOT BE CANCELLED once placed with our suppliers.
- We are not responsible for production delays or other unforeseen circumstances that delay delivery of any special order. We will provide an estimate of the lead time required for your item to come in as accurately as possible; however, we cannot guarantee a lead time in any case.
- Customers will be asked to sign a form acknowledging our special order policies and that they have reviewed the order for accuracy.
